Overall objectives:

1 - Recognise and analyse different forms of written and spoken texts in English (verbal detail, structure, form and terminology) in diverse segments in tourism.
2 - Use a variety of lexical exponents in a range of functions in interpersonal and professional communication (lexical and syntactic appropriateness, precision and economy).
3 - Acknowledge different ways of addressing audiences by taking part in debates, outlining and delivering short oral presentations and interviewing, considering different language varieties in contact (ELF; EIL; ESP).
4 - Investigate different types of text in interdiscursive domains forwarded by a linguistic analysis in context and their systematic regularities (i.e., tenor, domain, field, register, language variety, lexical choice, syntax and structure).
5 - Account for sociocultural exchanges while planning a guided tour (local community support and attitudes, traditions, cultures and communities, key historical and natural attractions; regional routes and walking trails).

Syllabus:

1 - Tourism and Leisure Industries 1.1. Distribution Network: Links in the Tourism Chain 1.2. Destination / Sites 1.3. Transportation 1.4. Accommodation 1.5. Food and Beverage 1.6. Marketing and Advertising (Consumer-Oriented Materials: Pamphlets, Brochures, Posters, Travel Guides, Advertisements; 1.7. Reservations and Sales 1.8. Planning and Organisation of Activities (Conference Venues, Meetings, Designing a Programme of Excursions) 1.9. Events and Recreation (Sports and Leisure: Indoor and Outdoor Activities; Mental and Physical Recreation; Recreational Facilities; Products and Activities)
2 - Skilled Interpersonal Communication 2.1. Visitor / Travel Agent Communication (Rewarding and Reinforcing; Questioning; Negotiating; Describing and Explaining; Persuading; Giving instructions; Apologising; Asserting; Ordering; Visitor Monitoring)
3 - Professional Communication : International / National Tourism Chain 3.1. Professional Activities (Giving Holiday / Leisure Information; Taking Bookings and Filling in Book Forms; Planning a Package Tour; Designing an Itinerary; Promoting a Holiday / Leisure Site; Contacting Regional, National, International Tourist Boards) 3.2. Market Survey, Tender, Receipt (Tables, Graphs, Statistics and Figures) 3.3. Assessing Tourism - Destinations: Interviewing and Questioning 3.4. Tourism Policy and Regulations (Guiding Principles: Social, Economic and Environmental Responsibilities)
4 - Socio-Cultural Exchanges (Planning a Guided Tour; Local Community Support and Attitudes; Local Traditions, Cultures and Communities; Key Historical and Natural Attractions; Regional Routes and Walking Trails)
5 - English Grammar - Revision, consolidation and acquisition of grammar items: Nouns (Mass Nouns; Affixation; Compounding; Borrowing; Neologisms); Adjectives ( Degrees of Comparison; Formation; Compound Adjectives with Numbers; Order); Adverbs; Nominal Groups (Pre-modification / Post-modification); Verb (Two-Part Verbs; Time, Tense, Aspect, Mood and Voice; Finites; Infinitive, Past Participle and "-ing" Form); Modal Verbs; Phrasal Verbs; Coordination and Subordination; Relative Clauses; Inversion and Emphasis

Literature/Sources:

A. Sousa, A., G. Gouveia , 2020 , Communication in tourism: Information technologies, the human user, visual culture, and the location , Springer
J. César Félix-Brasdefer , 2015 , The language of service encounters , Publisher:Cambridge University Press
A. de Fina , 2016 , Linguistic practices and transnational identities , Routledge.
A. Jaworski, A. Pritchard , 2005 , Discourse, communication and tourism , Clevedon: Cromwell Press.
J. Maybin, N. Mercer (Eds.) , 1996 , Using English: From conversation to canon , Routledge with the Open University
W. J. Mitchel , 2005 , Placing words: Symbols, space and the city , Cambridge: MIT
S. Sarangi , The conditions and consequences of professional discourse studies , London: Equinox
A. Sousa , 2020 , Fostering civility and politeness awareness in professional discourse: Critical genre analysis of course books in professional communication , De Gruyter: Lodz Papers in Pragmatics
M. Byram , 2012 , Conceptualizing intercultural (communicative) competence and intercultural citizenship , Routledge
Council of Europe , Council of Europe 2020. Common European Framework of Reference for Languages: Learning, teaching, assessment ? Companion volume , Council of Europe Publishing, Strasbourg
P. Garcés-Conejos Blitvich , 2015 , Setting the linguistics research agenda for the e-service encounters genre: natively digital versus digitized perspectives , Leiden: Brill
M. Heller, A.Jaworski & C.Thurlow. , 2014 , ntroduction: Sociolinguistics and tourism - mobilities, markets, multilingualism , Journal of Sociolinguistics 18/4
K. Hyland , 2011 , Disciplinary specificity: discourse, context, and ESP , Ann Arbor, MI: University of Michigan Press.
A. Jaworski , 2009 , Greetings in tourist-host encounters , Basingstoke: Palgrave Macmillan
C. Morrris , 2012/ , Flash on English for Tourism. Answer key and Transcripts , Eli Publishing, ESP Series
R. Wyatt , 2019 , Check Your English Vocabulary for Leisure, Travel and Tourism: All You Need to Improve your Vocabulary , Bloomsbury PDF, ebook
P. Strutt I. Dubicka; M. O'Keeffe , 2017 , English for International Tourism Upper Intermediate Coursebook and DVD-ROM Pack - New Edition , Longman
R. Carter, M. McCarthy , 2006 , Cambridge Grammar of English: A Comprehensive Guide - Spoken and Written English Grammar and Usage , Cambridge: Cambridge University Press
D. Biber, et. al. , 2004 , Longman Grammar of Spoken and Written English , Essex: Longman,
V. Collins , 1996 , The Authentically English Dictionary for the Tourism Industry , London: Authentically English

Assesssment methods and criteria:

Classification Type: Quantitativa (0-20)

Evaluation Methodology:
- Student-centred and task-oriented methodology backed up by a reflective and collaborative ESP teaching / learning instruction and underpinned by short oral and written assignments (pair and group work), role-plays and presentations. - Activity-based and interactive approach - practising language in ways that develop students? interpersonal and professional communication skills, also focusing on grammar, vocabulary (specialised language) and prosody. - Linguistic analysis in context of authentic sources (including work on corpora and terminology) forwarded by the production of oral and written texts which students will use in real life, such as: contracts, reports, forms, invoices, letters, minutes, notices, leaflets, messages and faxes. TYPE A ASSESSMENT: a) Written Exam 1 (Topics 1,4): 5 Points; b) Written Exam 2 (Topics 3,5): 9 Points; c) Oral Presentation - Project: 6 Points