Subject: Technology and Information Systems

Scientific Area:

Computing

Workload:

56 Hours

Number of ECTS:

5 ECTS

Language:

Portuguese

Overall objectives:

1 - Know the most used computer tools in hotel management, with emphasis on its functionalities and application areas.
2 - Develop projects for processing, analysis and visualization of relevant data in the area of hotel management. Specifically the use of advanced spreadsheets and database development for tasks related to data.

Syllabus:

1 - Information Technology and Systems for Hotel Management
1.1 - Functional areas and their applications
1.2 - Operational objectives
1.3 - Communication networks in hospitality
1.4 - Concepts of Computer Security
2 - Data processing
2.1 - Advanced Excel Notions
2.2 - Analysis and Processing of Data in Excel
2.3 - Advanced Data Visualization in Excel
2.4 - Basic notions of Microsoft Access
2.5 - Definition of a database
2.6 - Inserting and updating data in Access
2.7 - Processing and Visualization of data in Access
3 - Technologies and information systems of a hotel
3.1 - Property Management Systems
3.2 - Interactive TV / IP
3.3 - Telephone centrals

Literature/Sources:

Marques, P. C. & Costa, N. , 2014 , Fundamental do Excel 2013 , FCA
Rodrigues, L. S. , 2016 , Utilização do Excel para Economia & Gestão , FCA
Neves, J. , 2010 , Fundamental do Access 2010 ,
Gouveia, F. , 2014 , Fundamentos de Bases de Dados , FCA

Assesssment methods and criteria:

Classification Type: Quantitativa (0-20)

Evaluation Methodology:
Theoretical classes use the expository method to present the contents of the program, always seeking the participation of students in the construction of learning. Real case scenarios of application usage are also included and the existing options are discussed and assessed. Practical laboratory classes involve small research tasks, resolution of problems related to data organization, and experience and contact with the most important features of hotel tools, individually and in groups. The theoretical assessment is worth 50% of the grade of the curricular unit and involves theoretical examinations, throughout the semester. The laboratory assessment is worth 50% and involves the development of several assignments in the different areas throughout the semester. The evaluation of the resource is possible only for the theoretical part, allowing the recovery of up to 50% of the exams.